Frequently Asked Questions (FAQs)

1. What is Paklio?

Paklio is an online store that curates trendy, quality products at affordable prices — with fast delivery and a smooth shopping experience across India.

2. How long does delivery take?

We usually dispatch orders within 24 hours. Delivery typically takes 2–5 working days, depending on your location.

3. Do you offer Cash on Delivery (COD)?

Yes! We offer COD on most products so you can shop stress-free.

4. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email or WhatsApp. You can also track it from your Paklio account dashboard.

5. Can I return or exchange an item?

Absolutely! We offer a 5-day return or exchange policy on most products. Just make sure the item is unused and in original condition.

6. What if I receive a damaged or wrong product?

We’re really sorry! Please reach out to our support team within 48 hours of delivery with photos, and we’ll make it right.

7. How can I contact customer support?

You can reach us via live chat, WhatsApp, or email us at support@paklio.in — we’re happy to help!

8. Are the products genuine and good quality?

Yes, every item on Paklio is handpicked and quality-checked. We only sell what we’d love to use ourselves.