Shipping policy
Shipping Policy
Last updated: 29th April 2024
Thank you for visiting and shopping at Paklio. The following terms and conditions outline our Shipping Policy.
1. Order Processing Time
All orders are processed within 1–2 business days.
Orders are not shipped or delivered on Sundays or public holidays.
If we are experiencing a high volume of orders or any product is out of stock, shipments may be delayed by a few days. In such cases, you will be notified by email or SMS.
2. Shipping Rates & Delivery Estimates
We offer free shipping on all prepaid orders across India.
For Cash on Delivery (COD) orders, a nominal COD handling fee may apply.
Estimated delivery time:
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Metro cities: 3–5 business days
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Tier 2 & Tier 3 cities: 5–8 business days
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Remote locations: 7–10 business days
Once your order has been shipped, you will receive an email or text message containing your tracking number.
3. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email/SMS once your order has been dispatched.
The tracking number will be active within 24 hours of dispatch.
You can track your order directly using the tracking link provided in the message or by visiting our website’s Order Tracking section.
4. Shipping Partners
We ship all orders using trusted courier partners such as:
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Shiprocket Logistics
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Delhivery
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BlueDart
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DTDC
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Xpressbees
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Ecom Express
The courier partner is automatically selected based on your delivery location and availability of service.
5. Incorrect Address / Delivery Issues
Customers are responsible for providing the correct shipping address.
If an incorrect address is provided, or the package is returned to us due to failed delivery attempts, re-shipment may incur an additional fee.
Please ensure that your address, pin code, and contact number are accurate before confirming the order.
6. Damaged or Lost Shipments
We take utmost care in packaging your products securely.
If your package arrives damaged or appears tampered with, please refuse delivery and contact us immediately at paklioin@gmail.com.
If your order is confirmed lost during transit, we will issue a full replacement or refund once verified with the courier partner.
7. International Shipping
Currently, Paklio ships only within India.
We do not offer international shipping at this time.
8. Delays Beyond Our Control
Sometimes, unforeseen circumstances such as weather conditions, local restrictions, or courier delays may affect delivery timelines.
We appreciate your understanding in such rare situations.
9. Contact Us
For questions about your shipment, please contact our support team:
📧 support@spacelifestore.in